SAFETY, FAQs AND POLICIES
Policies and Health Restrictions
Guest Agreement Form
You must review and sign our Guest Agreement Form before embarking on our tour. We will provide you with the form through your confirmation email.
Reservations Policy
We require advance reservations. Space is limited, so we encourage you to make reservations as early as possible. We charge full payment when the reservation is made, but it is fully refundable up to 48 hours prior to your tour date. See our cancellation policy below for details.
Cancellation Policy
You have until 48 hours before your appointed tour date to cancel for a full refund. Inside of 48 hours we do not offer any refund. To cancel your reservation, please call us at (805) 438-3120.
Weather Policy
Please do not assume that stormy weather prior to your tour means automatic cancellation with a full refund. We make the final decision on whether or not to cancel a tour. If we decide to cancel your tour in advance due to inclement weather, we will call you at the number you provided while making your reservation, and will issue a full refund. Be prepared to zipline in light rain. Refunds are not issued if you choose not to zipline in the rain. In order to receive a full refund, you must cancel your tour up to 48 hours in advance. You may contact us for updates: (805) 438-3120 and contactus@margarita-adventures.com.
Health Restrictions
Unfortunately, you cannot participate in our tours if you are:
- Heavily under the influence of drugs, alcohol, or prescription medication
- Wearing a walking boot (Zipline & eBike Tours Only)
- Wearing a cast for a fractured bone (Zipline & eBike Tours Only)
- Wearing a splint over the knee or elbow joint that restricts movement (Zipline & eBike Tours Only)
We have a Ride Along option for those who are unable to participate in the zipline tour, but who would still like to hear the guided tour and be with their group. We may also be able to make accommodations in our Nature Tours & Escape Room. Please call our office at 805-438-3120 to speak with our staff to see what options we have available for you.
If you have one or more of the following conditions, we recommend that you consult with your physician and speak with our staff prior to participating in our tours:
- Recovering from a surgical procedure within the preceding six weeks
- Recently hospitalized
- Are undergoing treatment for cancer
- Have seizure disorders or epilepsy that prevent you from driving
- Are pregnant
- Have chronic back issues
- Have heart disease or other severe cardiac conditions
- Any known health condition that requires immediate attention in the event of an emergency
Safety at Margarita Adventures
During your tour, our friendly guides greet you at the top of the first zipline, providing all of the knowledge and gear necessary for zipping with confidence. After our guides secure you in your harness, they will assist you in soaring across our six ziplines. The safety of our patrons is the number one priority for our guides—just follow their lead and enjoy the ride!
-We have invested in state-of-the-art zipline equipment and technologies. Our ziplines meet or exceed all design and safety requirements set forth by governing agencies.
-We always have at least one staff on site with CPR and First Aid certification.
-We are certified by the State of California’s Permanent Amusement Ride (PAR) inspection program. The PAR program requires us to meet all state safety standards and to pass three annual inspections.
-As part of our safety program, we also conduct a daily inspection of all gear in use and a weekly inspection of all equipment, and we also conduct monthly maintenance and service on all six of our ziplines.
Tour Pricing
Click here for our tour pricing page.
Frequently Asked Questions
Discounts are available for groups of eight or more; call us at (805) 438-3120 to inquire.
Also, a private tour upgrade is available for groups of any size that want to fully book and block out one of our tours. Subject to availability. For details, call us at (805) 438-3210.
Yes, you may bring a camera or other devices at your own risk. Small cameras, including smartphones that can be easily stashed in a secure pocket, are recommended.
Tour size varies, with a maximum of 21 guests.
No open-toed footwear is allowed. Please wear comfortable clothing with closed-toed shoes suitable for light hiking. Please avoid loose clothing and dangling jewelry. Consider wearing layers, as temperatures can change during your tour.
No prior ziplining experience is required, our friendly guides show you the way.
Yes, as long as they weigh at least 30 pounds and are at least 36 inches tall. We recommend that children under three years old do not ride the ziplines.
Tour guests must weigh between 30 and 275 pounds. Children must weigh at least 30 pounds and be at least 36 inches tall (we also recommend that children under three years old do not ride the ziplines). Maximum adult height is 6’8″. The zipline tour includes two uphill hikes of moderate intensity; you must be able to complete these hikes unassisted. People who are physically impaired are still often able to participate on our zipline course.
Please scroll to the top of this page to see all of our Policies and Health Restrictions.
Yes, we place an uncompromising priority on safety. See below for more information on our safety commitment.
Yes, advance reservations are required. Please arrive 20 minutes prior to your tour time. See below for cancellation policies.
Total time for zipline tour is 2 to 2.5 hours, and includes six ziplines. Total time for nature and wildlife tours varies from 1.5 to 2.5 hours depending on the tour type.
Be prepared to zipline in light rain. Refunds are not issued if you choose not to zipline in the rain. In order to receive a full refund, you must cancel your tour up to 48 hours in advance.
In the event of rain, wear appropriate rain resistant clothing. You may also bring an extra layer of dry clothing to change into after the tour.
Please do not assume that stormy weather prior to your tour means automatic cancellation with a full refund. We make the final decision on whether or not to cancel a tour. If we decide to cancel your tour in advance due to inclement weather, we will call you at the number you provided while making your reservation, and will issue a full refund.
If we decide to suspend a tour in progress due to stormy weather, you may receive a partial refund.
You may contact us for updates: (805) 438-3120 and contactus@margarita-adventures.com.
We operate in most Central Coast conditions from warm days to light rain. We encourage you to look at the weather prior to your tour and come prepared.
Season passes are currently not available. However, we do have a Frequent Flyer Club with exclusive savings. To learn more, please call us at (805) 438-3120.
Special gloves are required for ziplining. Your options are as follows:
- The default is Margarita Adventures reusable gloves.
- You may also bring your own gloves, provided they are leather gloves and have full-finger coverage (must be inspected by our guides for approval).
- We also have gloves for sale at our office.
Our office staff, drivers and guides are all instructed on best practices for personal hygiene, self-care and equipment sanitation. We provide hand sanitizer to our guests and employees at our office, in our vehicles and at the beginning of each zipline. Water is provided on the zipline course with single-use cups. Click here for full details on our Four Point Protection program.
Dogs are not allowed at Margarita Adventures and we cannot watch your dog. Please do not leave your dog in the car as it is extremely warm here many months of the year. Thousand Hills Pet Resort is a great doggie daycare where you can drop off and pick up your pet between 7:30 a.m. to 6 p.m. on Monday through Friday, and 8 a.m. to 5 p.m. on Saturday and Sunday. All pets are required to have a health form filled and current immunizations.
Children 16 years of age or older can zipline by themselves. All children under the age of 16 must be accompanied by an adult or an older teenager at the discretion of the parent.
Please do not assume that stormy weather prior to your tour means automatic cancellation with a full refund. We make the final decision on whether or not to cancel a tour.
If we decide to cancel your tour in advance due to inclement weather, we will call you at the number you provided while making your reservation, and will issue a full refund.
Be prepared to zipline in light rain. Refunds are not issued in the event you do not want to zipline in the rain. In order to receive a full refund, you must cancel your tour up to 48 hours in advance.
If we decide to suspend a tour in progress due to stormy weather, you may receive a partial refund.
You may contact us for updates: (805) 438-3120 and contactus@margarita-adventures.com.
We operate in most Central Coast conditions from warm days to light rain. We encourage you to look at the weather prior to your tour and come prepared.
Please arrive at least 20 minutes prior to your tour start time to check in and get oriented. Our tours leave right on time and if you are late you will literally miss the bus. We will do our best to reschedule you if you are running late due to unforeseen circumstances.
Yes, gift certificates are available for sale through our website. The purchaser selects the ticket(s) that they would like to give and pays for them online and immediately receives a printable gift voucher. The recipient of the gift may use the voucher code to reserve their tour online. Click here to purchase: BUY GIFT CERTIFICATE.
We love celebrating your big moments with you. Discounts are available for groups of eight or more; call us at (805) 438-3120 to inquire.
We also offer catered lunches at our hospitality site.
Also, a private tour upgrade is available for groups of any size that want to fully book and block out one of our tours. Subject to availability. For details, call us at (805) 438-3210.
After your tour, you are welcome to use our patio next to our office to celebrate with a picnic or head to the local Santa Margarita Park. If you would like to have bites or wine tasting at our affiliated Ancient Peaks Winery, please call ahead to schedule a reservation. Call Ancient Peaks Winery @ (805) 365-7045.
We encourage you to bring a baseball hat and sunglasses. We have straps for glasses available for sale. You should bring any medical supplies you may need, such as epi pens and diabetes supplies. You can bring your own camera, Go-Pro, or mobile phones but they are “use at your own risk.”
We provide water throughout the zipline tour. Keep an eye out for orange jugs with cone cups at the beginning and end of each zipline. You are welcome to bring a snack and/or drink and consume it before or after your tour. Consumption of water and food is not allowed on our tour buses.
Contact and Tour Information
Margarita Adventures
Tour Office and Departures: 22719 El Camino Real
Mailing Address: 22720 El Camino Real
Santa Margarita, CA 93453
(805) 438-3120
contactus(at)margarita-adventures.com
Zipline Tour, Nature Tour and Escape Room Times
Visit our booking calendar for the latest tour times.
Book Your Adventure Today
Call us at (805) 438-3120 or book online
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